PRIVACY NOTICE

This notice explains how Hauldrop ("we", "us") handles personal data in connection with the HaulDrop platform at hauldrop.app. Hauldrop is the data controller for the personal data described here.

Personal data we collect, and why

• Account data — name, email address, and login credentials. Used to create and secure your account and to provide the Service. Legal basis: performance of our contract with you.
• Business profile data — business name, city, service area, phone number, contact email, social handles, prices, and storefront content. Used to publish your storefront and take bookings. Legal basis: contract performance.
• Pickup request data submitted by your customers — name, phone, email, ZIP code, notes, and photos of items. Used to deliver the booking request to the hauler they chose. Legal basis: contract performance and legitimate interests in operating the booking service.
• Marketing and early access data — name, business name, email, city, and interest answers you submit in our forms. Used to contact you about HaulDrop. Legal basis: consent and legitimate interests.
• Usage and technical data — device identifiers, IP address, log and telemetry data. Used for security, fraud prevention, troubleshooting, and improving the product. Legal basis: legitimate interests.
• Support messages — the content of emails and messages you send us. Used to answer you. Legal basis: legitimate interests and contract performance.

Who we share data with

• Service providers and subprocessors that host our infrastructure, database, file storage, email delivery, and support tooling, acting on our instructions.
• Paddle.com, our Merchant of Record, for the sale of subscriptions, subscription management, payments, tax compliance, and invoicing.
• The hauler you submit a pickup request to, where you are a customer using a HaulDrop storefront.
• Professional advisers such as legal and accounting providers.
• Authorities or third parties where we are required to do so by law, or to protect our rights.

We do not sell personal data.

Retention

We keep account and business data for as long as your account is active, and pickup request data for as long as needed to provide the Service and meet record-keeping obligations. When data is no longer needed, we delete or anonymise it. You can ask us to delete your account data at any time.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or port your personal data, to object to certain processing, and to withdraw consent. Email support@hauldrop.app and we will respond within one month. If you are in the UK or EEA you may also complain to your local supervisory authority. Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Security

We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, row-level database security, and private storage for customer photos so that only the hauler who received the request can view them.

Cookies

We use essential cookies and similar local storage to keep you signed in and to keep the Service secure. If we add analytics or marketing cookies, we will ask for your consent first and let you manage your preferences. You can also clear or block cookies in your browser settings, though essential cookies are needed to sign in.

Contact

Privacy questions: support@hauldrop.app.