REFUND POLICY

Hauldrop offers a 30-day money-back guarantee on HaulDrop subscription payments. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order details, or email us at support@hauldrop.app and we will help you.

Cancelling a subscription

You can cancel a monthly subscription at any time from your dashboard or through the billing portal. When you cancel, your plan stays active until the end of the period you have already paid for, then your account returns to the free plan and its monthly request limit.

Refund timing

Approved refunds are returned to the original payment method. Your bank or card issuer may take a few business days to show the credit.

Further details

Paddle's own Refund Policy also applies to purchases made through the HaulDrop checkout.